Return Policy: If you receive an item that has been damaged in transit, you may return it for a replacement, exchange, or refund. If you do receive a damaged item, please contact Flags 4 Fans via email or phone within 10 days of receipt for an RMA number. Please have your invoice ready for reference. You must have an RMA number to return items. Items returned are subjected to a 20% restocking fee. All items must be returned in the original packaging. If you receive the wrong item a UPS return slip may be issued and the correct item will be sent.